Refund Policy

At RentalCarAssistance, we strive to provide excellent customer service and full transparency in all our car rental reservations. Please read our refund policy carefully to understand how refunds are processed.

1. Third-Party Booking Notice

We are a third-party car rental travel agency. We search and book car rentals on behalf of our customers from various rental companies. We are not affiliated with or representatives of any specific car rental company. All bookings are made under the terms and conditions of the respective rental provider.

2. Refund Eligibility

• Refunds are subject to the policies of the car rental company through which the reservation is made.
• If a rental is eligible for cancellation and refund by the rental provider, we will assist in processing your request.
• Our service/booking fees are non-refundable once the reservation has been made.

3. Non-Refundable Scenarios

• No refund will be issued if the customer fails to show up or pick up the vehicle at the scheduled time ("no-show").
• Refunds are not applicable in case of customer error during booking (e.g., incorrect pickup date or location).
• Service fees charged by RentalCarAssistance are non-refundable under any circumstances once booking is completed.

4. How to Request a Refund

If you believe you're eligible for a refund, please contact our support team at (888) 908-2030 or email us at support@rentalcarassistance.com. Provide your reservation details and reason for the refund request. We will evaluate your request and respond within 3–5 business days.

5. Processing Time

Approved refunds will be processed back to the original method of payment. Please allow 7–10 business days for the amount to reflect in your account after approval.

6. Disputes

If a dispute arises related to refunds, we encourage customers to first contact our support team. We aim to resolve all matters amicably and fairly.

7. Policy Updates

RentalCarAssistance reserves the right to update or modify this refund policy at any time without prior notice. The latest version will always be available on our website.

If you have any questions or concerns about this policy, feel free to reach out to our support team. Your satisfaction is important to us.